Contact Information

The fastest way to get the information that you need is from our website.  There you will find all of the information needed in order to properly install, maintain, operate, and even troubleshoot your stove.  However, we understand that at times you may need a little more assistance, and we are here to help you.

Email

 

The fastest way to contact us is via email using this Technical Support Service Ticket.  Emailed questions and requests for assistance receive top priority. When sending us an email be sure to include your complete contact information (name,street address, phone number), and the model and serial number of your stove.  The serial number can be found on the bottom of the hopper lid.  It is stamped into a small silver rectangle on the left hand side of the hopper lid.

 

Parts Department

You can conveniently order parts direct from our website 24 hours a day using your credit card.  You can rest easy knowing that all credit card transactions are securely handled and processed.  If you need information regarding part numbers or pricing that is not covered on our website send us an email and we will be more than happy to assist you.

 

Technical Support

When your pellet stove acts out of the ordinary, your first reaction may be to call for help.  Our website and owners manuals are designed to cover any questions or troubleshooting issues that you may have.  However, if you still need further assistance, or if a part has actually failed under warranty, we are here to help you.  You can send our Technical Support Department an email and you will receive a speedy response.  Please be sure to include the following information.  We will need all of this information in order to help you:

  1. Your model and serial number (located under the hopper lid)
  2. Your complete name
  3. Street address (no PO Boxes please - if we need to ship a part, UPS does not deliver to PO boxes)
  4. Contact phone number
  5. Name and location of the dealer you purchased the unit from
  6. A brief description of your problem.

Phone Pic

Phone Support

You can contact us via phone by calling (800) 750-2723.  Please be sure to have your model and serial number when you call.

 

 
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